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Rue La La - Bad service

No one answered my call
#1189642
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Rue La La - No answer- on hold wY too long-gave up

Need help making reservation for hotel getaway in Cabo San Lucas, Hitel doesn’t answer either...???
1.0
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Customer service
#1177107
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I ordered a pair of boots at ruelala in midnight navy color. When I received it was an ugly grey color and said 'storm' outside the box. Called ruelala immediately - the first rep who answered the phone was very rude and asked me what do I want to do with it like keep...
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1.0
I didn't like
  • Customer service
#1175132
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I ordered 4 Pandora Charms. I was excited to receive the Charms and decorate my daughter new bracelet. Unfortunately after waiting almost 2 weeks, the carrier used to ship the items claimed that the package was left outside my house. I never received it. I called Rue...
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1.7
#1167784
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Rue La La - Received shoes in size 36 and 39 TWICE!!!!

I received a size 36 and size 39 with no explanation of the where about a of my shoes are. And today I notice they have done it again (same style shoe) size 37 and 39!!!! No explanation yet they want to charge my account for another order and then refund me! No one takes accountability! No explanation terrible!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1166589
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Rue La La - THE COMPANY ARE SCAMMERS DONT WAIST YOUR TIME WITH THEY TAKE YOUR MONEY AND RUN

I PURCHASED A ( AIR FRYER ) THEY SENT ME A TEXT SAYING IT COULDNT BE DELIVERED AND GAVE ME A CONTACT NUMBER TO CALL, BUT WHEN U CALL THEY HANG UP ; THEYRE SCAMMERS AND FRAUDS DONT SEND THEM YOUR MONEY {{REDACTED}}
#1165063
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This site will find ways to keep your money any way they can. Their customer service is awful, and they make excuses for everything. They could not credit my account for a return in a timely fashion, and they always claimed it needed to be researched. No one has any...
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1.0
I didn't like
  • Customer service
  • Return policy
  • Difficult to get refund
#1164100
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Rue La La - Not bad but not reassuring

I did not get a confirmation number or email regarding the issue to be resolved. Rep said item will be replaced or refunded in 7-10 days and that was it. (my item was damaged in transfer)
#1161464
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Rue La La - Order not received

My order was to have arrived by 12/21 and never received. You have to jump thru hoops to speak to someone, can't get any further to speak to someone unless you agree to this pissed customer which you can't access to see what you are agreeing to, and I never got to speak to anyone. I am forced to agree to passed customer to complete this review.
#1159415
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After placing an order, they contacted me weeks later asking for payment. I verified this had processed through PayPal and offered to send my confirmation info. Despite this, they continue to send multiple emails and even call asking for a credit card over the phone....
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1.0
#1138876
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