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Summary of Rue La La Customer Service Calls

335 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
04:06 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Rue La La to Ask about:

Return/ Replace:

  • “Returned item not credited”
  • “No package paper recipt in order box want to return shoes”
  • “Returning”

Shipping and Delivery:

  • “I did not get my package email said delivered”
  • “About shipping”
  • “My order was supposed to be free shipping”

Payments and Charges:

  • “I’m being charged twice for the same item”
  • “You billed me and cancelled my order”
  • “Charge”

Cancellation:

  • “Cancel order”
  • “Need to cancel order”
  • “Cancel an order”

Refund:

  • “Refund”

Product/ Service quality:

  • “About dress quality”
  • “Broken shipment”

Employment:

  • “Looking for job in lala”

Account:

  • “Account breach”

Staff:

  • “Worst service”

Cards:

  • “Question on credit card return”

Other:

  • “Wuestion”
  • “If t get my order”
  • “Bad product”

About Rue La La

Top 5 Rue La La Services

Customer Care, Shipping Service

Top 5 Likes about Rue La La

Variety of items

Top 5 Dislikes about Rue La La

Customer service, Difficult to get refund, Return policy, Incompetent customer service, Spamming

Top 5 Related Companies

Kynetic, Fanatics, Fansedge, Rue La La, Kitbag

Summary

Rue La La is a large invitation only online store of brand apparel and accessories. It was launched in April, 2008. Its headquarters is based in Boston, Massachusetts, United States of America. Rue La La offers a wide selection of brand apparel and fashion accessories for women, men, and children. Home and travel products are also available. Members can shop brand name sale boutiques being open for 48 hours only. Membership is free but by invitation only. The company has over 600 employees. Rue La La accepts all major US credit cards including Visa, Mastercard, Discover, and American Express. Customer service department is available by phone, e-mail, or fax during normal business hours.

Rue La La reviews and complaints

Rue La La is ranked 444 out of 4453 in E-commerce category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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