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Summary of Rue La La Customer Service Calls

439 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:13 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Rue La La to Ask about:

Return/ Replace:

  • “Furniture return”
  • “Dress too big need to return it for a smaller size.”
  • “Need to make returns need mailed”

Request for Information:

  • “I don’t know how to return an item”
  • “Question about 29.99 sale.”
  • “I don’t know how to return”

Shipping and Delivery:

  • “Didn't get what I ordered”
  • “See if i can change shipping”
  • “Shipping”

Activation/ Cancellation:

  • “Cancel an order”
  • “Need to cancel order”
  • “Cancel order”

Payments and Charges:

  • “Charge”
  • “I’m being charged twice for the same item”
  • “You billed me and cancelled my order”

Product/ Service:

  • “I placed an order and received the wrong item”
  • “About dress quality”
  • “Broken shipment”

Employment:

  • “Job”
  • “Looking for job in lala”

Account:

  • “I have credit on my account that I want to use for this order”
  • “Account breach”

Refund:

  • “Refund”

Website/ Application:

  • “As was looking at the website , I mistakenly placed the order that I would like to cancel. It was just placed about 30 min ago and I tried calling to cancel”

Staff:

  • “Worst service”

Other:

  • “Wrong email given on order”
  • “Price match”
  • “Please remove me from your email”

Rue La La Rating Stats

1.8 out of 5 stars
based on 30 reviews
See all 74 reviews

Rating stats

  1. 16 reviews
  2. 7 reviews
  3. 5 reviews
  4. 1 review
  5. 1 review

About Rue La La

Top 5 Rue La La Services

Customer Care, Shipping Service

Top 5 Likes about Rue La La

Variety of items, Item

Top 5 Dislikes about Rue La La

Poor customer service, Difficult to get refund, Spamming, Return policy, Incompetent customer service

Top 5 Related Companies

Kynetic, Fanatics, Fansedge, Kitbag, ShopRunner

Summary

Rue La La is a large invitation only online store of brand apparel and accessories. It was launched in April, 2008. Its headquarters is based in Boston, Massachusetts, United States of America. Rue La La offers a wide selection of brand apparel and fashion accessories for women, men, and children. Home and travel products are also available. Members can shop brand name sale boutiques being open for 48 hours only. Membership is free but by invitation only. The company has over 600 employees. Rue La La accepts all major US credit cards including Visa, Mastercard, Discover, and American Express. Customer service department is available by phone, e-mail, or fax during normal business hours.

Rue La La reviews and complaints

Rue La La is ranked 421 out of 4267 in E-commerce category

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Rue La La Stats

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