filters
state:
Show
city:
Show
product:
Show
I've purchased from Rue la la in the past... never any high end items, Can't see paying thousands or even high hundreds for items that may not be real, or I haven't seen. In addition, I usually stay clear from final sale because it tends to be used stuff that they...
Read more
2.4
I liked
  • Variety of items
I didn't like
  • Lost
  • Possibly stolen
  • Never sent
#927803
Reply to reviews
Rue la la has not delivered 6 weeks of merchandise and returned one $19.99 top. They gave me a credit and then changed my invited status so it's a moot point. I also do not have access the alleged fraudulent orders. This company will take a nosedive before the holiday...
Read more
#922587
Reply to reviews
Bought a used 1980's Rolex on RueLaLa, supposedly guaranteed Rolex, for $4999. I needed extra links for the band, so I took it to the nearest Rolex dealer. They had to send in to Rolex to match the links. Rolex said the band and internals were Rolex, the bezel, dial,...
Read more
Anonymous
Anonymous

Wow that sucks

#919201
Reply to reviews

Rue La La - Just trying to use up credit, never buy from them

Rue La La
#1128631
Did not realize you do not get a refund, just a credit! What a scam
Comment
Show

Rue La La - To complicated. Cant call direct

Rue La La
#1080438
Not good. To complicated its hard to call.
Comment
Show

Rue La La - Dont like it i got burned

Rue La La
#1080433
1.0
Details
Right when i got it. I tryed it n it burned my scalp n neck
Comment
Show
Customer service
Website

Short Review on February 06, 2017

Rue La La
#1003500
1.0
Details
You have totally lost my business. I just want to order a headboard it had some very strange wording for what the material was made off so I called to inquire and I was told that they needed to investigate. Seriously??Meanwhile my choice was to cancel or to order something I did not want. Shame on you Rue lala. You lost a great costumer!!
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
I have been a happy customer of Ruelala for many years but today they lost me as a customer. They sold me a product missing a piece and have been reluctant to replace the part or allow me to return the product. They also broke the cardinal rule of speaking to me in...
Read more
I didn't like
  • Incompetent customer service
  • Receiving defective merchandise
  • Receiving defective merchandiseno one would listen
#899522
Reply to reviews
I ordered a Sturhling watch as a gift for my Mother's birthday. The watch band was too small for mom's wrist so I requested to return item with Rue La La. Rue La La emailed me a FedEx return label which I printed out, adhered to package and dropped off at FedEx drop...
Read more
I didn't like
  • Difficult to get refund
#880438
Reply to reviews
I received the purse by mail the day before I left on vacation. I checked the purse for scratches and when it looked in good condition I discarded the tags and packing material. Three weeks later I was going to wear it when I noticed that one of the straps was about 2...
Read more
2.6
I didn't like
  • Receiving defective merchandise
  • Merchandise
  • Difficult to get refund
#831581
Reply to reviews
I ordered a $709 item from Rue La La in January 2015, despite several calls it hadn't arrived by the end of MARCH (I'm patient) so I finally cancelled the order. Now Rue La La says they tried to issue a refund to my PayPal acct but it was rejected and they won't try...
Read more
1.8
I didn't like
  • Incompetent customer service
  • Never delivered item
  • Difficult to get refund
#618250
Reply to reviews
On 2/8/15 I brought a vintage Gucci bag that was smelly and peeling on the inside. Rue la la mislead me , because the bag was pre-owned leather bag ! It was not worth the 400.00 they charged it was such a mess they should have donated free to the Goodwill or Purple...
Read more
Anonymous
Anonymous

Did you contact them? I know they offer pre-owned pieces that have had issues but I believe it's the consigner, thus ruelala for letting them stick around. Their consigner...

#597561
Reply to reviews
I needed my orders by 12/15 for special reason. Two order placed on 12/2/2014 and as of 12/11/2014, shipping status says the orders have not been shipped. USPS Priority Mail charges flat rate small box for $5.95 and guarantee shipping time of 2-3 days max. RLL...
Read more
#569211
Reply to reviews
On 2/12/2014 I received my Givenchy tote, however, very disappointed to find that it was not authentic as promised and represented on Rue La La, BUT A COUNTERFEIT GIEVNCHY. I contacted them and they are refusing to accept the return. DO NOT buy from them they sell...
Read more
#476952
Reply to reviews