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I have been a happy customer of Ruelala for many years but today they lost me as a customer. They sold me a product missing a piece and have been reluctant to replace the part or allow me to return the product. They also broke the cardinal rule of speaking to me in...
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I didn't like
  • Receiving defective merchandise
  • Incompetent customer service
  • Difficult to get refund
#899522
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I ordered a Sturhling watch as a gift for my Mother's birthday. The watch band was too small for mom's wrist so I requested to return item with Rue La La. Rue La La emailed me a FedEx return label which I printed out, adhered to package and dropped off at FedEx drop...
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I didn't like
  • Difficult to get refund
#880438
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I received the purse by mail the day before I left on vacation. I checked the purse for scratches and when it looked in good condition I discarded the tags and packing material. Three weeks later I was going to wear it when I noticed that one of the straps was about 2...
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2.6
I didn't like
  • Merchandise
  • Incompetent customer service
  • Difficult to get refund
#831581
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I ordered a $709 item from Rue La La in January 2015, despite several calls it hadn't arrived by the end of MARCH (I'm patient) so I finally cancelled the order. Now Rue La La says they tried to issue a refund to my PayPal acct but it was rejected and they won't try...
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1.8
I didn't like
  • Never delivered item
  • Incompetent customer service
  • Difficult to get refund
#618250
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On 2/8/15 I brought a vintage Gucci bag that was smelly and peeling on the inside. Rue la la mislead me , because the bag was pre-owned leather bag ! It was not worth the 400.00 they charged it was such a mess they should have donated free to the Goodwill or Purple...
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Anonymous
Anonymous

Did you contact them? I know they offer pre-owned pieces that have had issues but I believe it's the consigner, thus ruelala for letting them stick around. Their consigner...

#597561
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I needed my orders by 12/15 for special reason. Two order placed on 12/2/2014 and as of 12/11/2014, shipping status says the orders have not been shipped. USPS Priority Mail charges flat rate small box for $5.95 and guarantee shipping time of 2-3 days max. RLL...
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#569211
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On 2/12/2014 I received my Givenchy tote, however, very disappointed to find that it was not authentic as promised and represented on Rue La La, BUT A COUNTERFEIT GIEVNCHY. I contacted them and they are refusing to accept the return. DO NOT buy from them they sell...
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#476952
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Despite repeated attempts to get them to stop, Rue La La sends a shopping history of the people that I referred to their site. This means, of course, that they are also mailing my shopping history out, too! WHAT AN INVASION OF PRIVACY!! Did they bury that in their...
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Anonymous
Anonymous

I had a not so great deal of the day set of sheets I purchased recently. Awesome quality but bad fit. Was in shock when I was told to keep them and they issued me a credit for...

RueLaLaConcierge1
RueLaLa***cierge1

Hi there- We're so sorry for your frustration! We would love to look further into this for you. Do you mind sending an email to mrubin@ruelala.com with the email address you u...

#438620
Reply to reviews
DO NOT buy from this online shopping site. They are completely uninterested in customer satisfaction! They will take your money and keep it! They don't care if you are satisfied with your product or not. STAY AWAY!!!!!! EVEN THE CEO WAS TOO AFRAID TO RESPOND TO A...
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#304195
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Delivery Service Review

Rue La La
#891281
2.3
Details
Its been about a month and I haven't got my order yet don't have a order number my name is martha walker
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Rue La La Shipping Service Review

Rue La La
#886490
2.8
Details
Return process is INSANELY slow, and they always short you on the refund if you send back multiple items in the same package (they take out a shipping charge for each item even if originally shipped to you in one box). You have to fight to get customer service to pay attention and fix things, and your issue gets continually passed off to new people.
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Other Product Review

Rue La La
#746118
No confirmation of purchase or follow up at all. Only evidence of purchase is PayPal. Have no idea after one month where my purchase is. Badly run company.
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