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After placing an order, they contacted me weeks later asking for payment. I verified this had processed through PayPal and offered to send my confirmation info. Despite this, they continue to send multiple emails and even call asking for a credit card over the phone....
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1.0
#1138876
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Rue La La - TOO MANY SPAM ADVERTISEMENTS

AND TO MAKE MATTERS WORSE THE SPAM EMAILS CONTINUE EVEN AFTER TELLING THEM TO STOP. {{REDACTED}}
#1137651
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Rue La La - Charged without order

I tried to order last night but not yet confirmed becaused they said I have a problem in my payment info. And then I called my bank and they said It was charged! How come?! No confirmation email, no tracking number send.. How come they charged me without anything. Disappointed to the highest level!!!
#1136749
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Rue La La - Technical sign in issues resolved. Thank you

I was not able to sign up nor was I able to sign in. I downloaded the app and I still could not sign in. I called the service desk and they resolve the issue thank you
#1135792
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Rue La La - Really bad

Bought the allure /rue la la beauty box, subscription of 3 boxes 1st one horrible so I canceled got billed for 2nd one it was horrible too.tiny samples half full, missing items, really horrible customer service. I then recently got a email that the 3Rd box was en route, i already canceled 3times. They took forever to respond, finally they got it.
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1132531
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I've been a Rue customer for over five years. I'd deal with the occasional order mistake - which happens. However, over the past six months their customer service has been one of the worst i've experienced online. They do a good job of organizing the sales visually,...
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#1130577
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Rue La La - Just trying to use up credit, never buy from them

Did not realize you do not get a refund, just a credit! What a scam
#1128631
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I'm not even a customer. But I get 5 emails a day from them, advertising everything. I've tried to get them to stop. I've clicked on unsubscribe. I've called. I've emailed. I've provided them will all the information they've asked for. I've waited the ridiculous 10...
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1.0
I didn't like
  • Constant spam
  • Inability to resolve my issues
  • Customer service
#1126559
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i bought brookstone headphones in march 2017 and they broke just a few months in ~ July. I explained all of this to jamie the concierge. since it was beyond one month of purchase, there was nothing she could do about the broken ones, but i was able to order a new pair...
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#1080926
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Rue La La - To complicated. Cant call direct

Not good. To complicated its hard to call.
#1080438
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