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5.0

Believed that I was overcharged:

I phoned your company Because according to my PayPal account it appeared that you Charged me twice for a pair of boots. Upon speaking with your kind a customer representative concierge, I was informed that the first charge didnโ€™t go through and that is why I see it as a second charge although it isnโ€™t. Then I did request that I canceled my original order because I did not think the boots calf circumference would fit me after reading reviews after ordering. Unfortunately it is too late to cancel that order however your concierge extended me a free charged me twice for a pair of boots. Upon speaking with your kind customer representative concierge, I was informed that the first charge didnโ€™t go through and that is why I see it as a second charge although it isnโ€™t. Then I did request that I cancel my original order because I did not think the boots calf circumference would fit me after reading reviews after ordering. Unfortunately it is too late to cancel that order however your concierge extended me a free return. All I have to do is call as soon as I receive the boats and I will be given a free return voucher. I could not be happier. What I was stressing out about Since last night has been resolved with your excellent customer service and I promise I will be a returning customer and refer to others your amazing customer service.

Thank you so much,

Sylvia Kabusk

Reason of review: Poor customer service.

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