Philomene Myz

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Verified Reviewer

Warning

Rue La La - Warning
DO NOT SHOP ON THIS SITE... they sell damaged products
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Loss:
$105
Cons:
  • Receiving defective merchandise

Preferred solution: Full refund

User's recommendation: Do not shop from this website

Anonymous
map-marker Fort Worth, Texas

Purchase from Trendy At Wendyl

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On October 12, 2020, I ordered two sets of Pr'edire @ a total of $ 119.98 plus tax $10.72. I have been calling Rue La La every day and put on holed anywhere from 30 to 45 minutes. My complaint is the skin collagen Cell renewal detoxifying mask. When I put that on my face and it turned my face orange. I had to wash my face 3 times and it still took another day to get it all the way off. My wash cloth ruined and my sink turned off orange also. There are no expiration dates on any of it. Can someone please call me concerning this problem. 817-705-****. My email address is 1216twins@***.com Thank you
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Surya C Xro

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Verified Reviewer

Not yet received items ordered

Not received following items 111******** Black cardigan Petite St John 111672**** Color BlockedWoolBlend Shift dress St John TurcoiseBlue black and white size 12 Not received these 3 items email is challasurya958@***.com
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Loss:
$500
Pros:
  • Products i like
  • Good products
  • Good prices

Preferred solution: Deliver product or service ordered

Vicki S Obp

I’ve been on hooks for well over 30minutes twice before I gave up.

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I was on hold to ask why I did not get my refund to my original form of payment. After being on hold for over 30 minutes I gave up. Please call me at 215 565 ****. This is in reference to order # 111885**** Item # 141138****0000 I want the money returned to my credit card. I do NOT it to be held for me as a credit Thank you Vicki Schwarz Please respond
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Loss:
$30
Cons:
  • Was on hold twice
  • Pathetic
  • On hold twice for over 30 min with no pick up

Preferred solution: Full refund

User's recommendation: Horrible customer service

Diane K Bqu

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Verified Reviewer

Lousy service

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I tried to call office of Rue La La and one CANNOT get a hold of customer service. I need to return some merchandise and need a return slip - never responded!
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Don’t use

Anonymous
map-marker Virginia Beach, Virginia

Nobody picks up the phone and puts on hold for hours

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Not received following 3 items that were ordered several weeks ago from Ruelala Order numbers are as follows 111******** 111672**** Color blocked wool blend shift dress St. John size 12 Please look into Send the merchandise or refund Address is as follows 5760 Knoll CT Lewisville NC 27023
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User's recommendation: I don’t care I need service now for my 3 orders

Nilufer S

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Verified Reviewer

Defected item sent.

Size M item has a defect on back side seam please replace this item and also I am returning second item size S for a refund. Please kindly send me the return label.
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Preferred solution: Full refund

Diana Z Eqm

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Verified Reviewer

Question about ordered

I Am on eternal hold. I need to speak to some about order for earings. Its been contested. Please contact me. 310-592-**** Order number111899**** Thank you, Diana Zawacki. Ive been on hold for 20 minutes.
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Loss:
$300

Preferred solution: I need to speak with someone about option

Mariam B Smx

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Verified Reviewer

I demand my money back

Hello I have ordered from your site (rue lala) for several times and was upset. This time my order number 111391**** , it includes 2 bags and you have charged for two bags 159.98usd on october 10, 2020 and after you charged one more time 69.99 usd on october 23 2020 So I have received ONLY ONE BAG and overpaid 159.98 usd How it works!!????? I DEMAND MY MONEY BACK!!!!!!!
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Loss:
$159

Preferred solution: Full refund

Anonymous
map-marker Okatie, South Carolina

Return label

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Not what was expected and could not use!
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Anonymous
map-marker Buffalo, New York

Problem with account

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i held on the phone forever. Eventually had to go as I had an appointment. Seriously. Half hour on hold with no answer. My account could be hacked and I need to talk with someone. IF they call me back after 12 EST at 912 308 ****, that would be great.
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User's recommendation: no idea

Anonymous
map-marker Los Angeles, California

Cancel order

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After trying to contact rue law by email phone and chat at least eight or nine times I finally got through on the phone by phone after waiting over an hour and a half. I told the representative I wanted to cancel my order immediately. I was told I needed to wait 3 to 5 days. Only to find out that they shipped the item! Horrible horrible service!
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User's recommendation: Do not shop here if you need your item within two weeks

Theresa W Fnd

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Verified Reviewer

Shipping fee

Just wanted to know about the shipping and handling for $9.99 discount with The Rue 30. My order # is111872****
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Preferred solution: Shipping and handling if applied.

Anonymous
map-marker Jamaica, New York

Waning never buy from this website

Rue La La - Waning never buy from this website
I purchased a deuvet set for $104.99 , I washed to use it and there was hole its a winter deuvet i was waiting for cooler weather...it passed 30 days , they want to refund me $25 !!! Even if it was washed a couple of times which I did not *** should not have appeared for that price ...Basically this website selling expensive stuff promising a better price with damaged goods
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User's recommendation: Never buy from this website

Tatyana P Qhg

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Verified Reviewer

My package was lost

my package was lost. Last note from FedEx was on 10.07.20. IT SAID THAT MY PACKAGE WAS SEND FROM Tampa to San Diego. Track 612902****602033****. I call FedEx. They don't know where is it. I need refund.
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Loss:
$62

Preferred solution: Full refund

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