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i bought brookstone headphones in march 2017 and they broke just a few months in ~ July. I explained all of this to jamie the concierge. since it was beyond one month of purchase, there was nothing she could do about the broken ones, but i was able to order a new pair...
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#1080926
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Rue La La - They're thieves!
I ordered three items from Rue La La and when they arrived, 2 of the 3 items were defective. I returned all three items and Rue La La only refunded me for one of the items! I've tried to contact customer service and haven't heard anything back. I'll be reporting them...
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1.5
Product
I liked
  • Variety of items
I didn't like
  • Return policy
  • Did not receive refund
  • Receiving defective merchandise
#986051
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Purchase a pair of high end Tod's men shoes from them and received a cheap pair of woman shoes?! Called Customer Service and they are not able to explain how this "mistake" was possible. They e-mailed the return label and I returned the woman shoes but still did not...
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I didn't like
  • Pathetic
#979904
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Rue La La - To complicated. Cant call direct

Rue La La
#1080438
Not good. To complicated its hard to call.
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Rue La La - Dont like it i got burned

Rue La La
#1080433
1.0
Details
Right when i got it. I tryed it n it burned my scalp n neck
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Customer service
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Short Review on February 06, 2017

Rue La La
#1003500
1.0
Details
You have totally lost my business. I just want to order a headboard it had some very strange wording for what the material was made off so I called to inquire and I was told that they needed to investigate. Seriously??Meanwhile my choice was to cancel or to order something I did not want. Shame on you Rue lala. You lost a great costumer!!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Watch Review

Rue La La
#998930
1.9
Details
Bought a watch from Rue La La. It did not work. Tried to return it or exchange it. Rue La La said no. Said I needed to send it somewhere ($9 postage) and pay $15 to have it fixed. They promised to refund the $15. They lied!!!! Gave me a Rue La La credit instead of a refund!! Worthless! Like the watch! Defective watch. Defective promises. Defective customer service. Company is a fraud!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
RUE LA LA - Shoes Review
RUE LA LA - Shoes Review
RUE LA LA - Shoes Review
I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then they accept. They did not take care of the return shipment, i had to pay from my pocket. They promise me to credit my account within 3 to 5 business days...
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1.0
Product
#976821
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Resolved

I ordered a bracelet and was sent a defective piece of jewelry, it was scratch and looked used I sent it back with a note saying so but also added that I really wanted an exchanged (not happening) that's their way of jipping you out of your money. My bill was $39.98...
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2.9
I didn't like
  • Receiving defective merchandise
  • Shady refund practices
#963892
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DO NOT BUY LUXURY ITEMS FROM RUELALA... The items are fake. I purchased a Raymond Weil watch. They advertised the watch as authentic with two year manufacturer warranty. all LIES!! The watch was falling behind after two months so I took it for repairs. The repair...
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1.0
Product
#956047
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I have bought from rue la la many many times over the past 5 years. The quality of the merchandise is inconsistent (plus you never know about clothing fit!) so I never buy final sale merchandise and, although I keep most of what I've purchased, I retrun about 1/4. Over...
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Anonymous
Deborah B

I agree. Long time customer noticed they have gone downhill in merchandise and customer service. Done with Ruelala

2.2
#939830
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I've purchased from Rue la la in the past... never any high end items, Can't see paying thousands or even high hundreds for items that may not be real, or I haven't seen. In addition, I usually stay clear from final sale because it tends to be used stuff that they...
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2.4
I liked
  • Variety of items
I didn't like
  • Never sent
  • Lost
  • Possibly stolen
#927803
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Rue la la has not delivered 6 weeks of merchandise and returned one $19.99 top. They gave me a credit and then changed my invited status so it's a moot point. I also do not have access the alleged fraudulent orders. This company will take a nosedive before the holiday...
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#922587
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Bought a used 1980's Rolex on RueLaLa, supposedly guaranteed Rolex, for $4999. I needed extra links for the band, so I took it to the nearest Rolex dealer. They had to send in to Rolex to match the links. Rolex said the band and internals were Rolex, the bezel, dial,...
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Anonymous
Anonymous

Wow that sucks

#919201
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