Rue La La
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Rue La La Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rue La La has 2.6 star rating based on 137 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Rue La La to a friend or colleague.
- Rating Distribution
Pros: Good prices, Variety of items, Good products.
Cons: Customer service, Difficult to get refund, Ignoring requests.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rue La La has 2.6 star rating based on 137 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Rue La La to a friend or colleague.
- Rating Distribution
Pros: Good prices, Variety of items, Good products.
Cons: Customer service, Difficult to get refund, Ignoring requests.Recent recommendations regarding this business are as follows: "114043**** 10001", "Stay away they refused to give me return or even merchandise credit", "When someone select women clothing don’t include youths.", "Double check fine print! If you get a good deal and it breaks in the mail you will only get a refund for the amount you paid for it and not a equal replacement of the item you bought. Because it will always be sold out!", "check order when you get it I was going to send it for Christmas".
Most users ask Rue La La for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Rue La La Reviews
"Refund"
Love the bag, but it looked bigger online then when I received it. It is too small for me and had to return it.
"Awful customer service"
Shoes they refused to let me return even for merchant credit shoes are hard to buy without trying now Im stuck with item I can never use and it is 200$ User's...
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need my receipt. Need it for emergency
Preferred solution: I need receipts from my bracelet about on 09/14/2022
User's recommendation: 114043**** 10001
Baku, Baku City
You canceled my order
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Verified Reviewer |
Rancho Santa Margarita, California
Refund
Maple, Ontario
I want to order
Madison, Alabama
Bad product received. And charged $30 for a yearly free delivery service! I am sure the information wasn’t clearly explained and I was charged a yearly Recurring payment. The charge last year which
User's recommendation: Double check fine print! If you get a good deal and it breaks in the mail you will only get a refund for the amount you paid for it and not a equal replacement of the item you bought. Because it will always be sold out!
Queens, New York
Order placed this morning did not get an e mail to confirm the order
Riverdale, Georgia
Have not received my refund
Preferred solution: Full refund
Atlanta, Georgia
I ordered size 14; received age 14.
Preferred solution: Full refund
User's recommendation: When someone select women clothing don’t include youths.
Awful customer service
- Variety of items
- Not refunded to original payment
User's recommendation: Stay away they refused to give me return or even merchandise credit
Columbia, South Carolina
Haven't received my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Indiana
Return label not received
Philadelphia, Pennsylvania
The wrong item was sent to me
Apex, North Carolina
Defective order
Preferred solution: Full refund
User's recommendation: check order when you get it I was going to send it for Christmas
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shipment late for over 1 year and poor customer service
I was actually a long time customer and extremely disappointed with their customer services and regretted for doing business with this organization. I have placed an order and the order was not shipped for over 18 months where they already charged me.
As I contacted the customer service, they have stated that the order is showing as shipped in 2020 on their system, so they are sorry for what happened but do not take responsibility as a mistake made on their end. When I reviewed the tracking detail, it showed that the shipping company did not received the order till 2021 summer. I have made multiple complained and requested refund of the items. I checked for several weeks after I shipped back the items and didn't see any refund.
After another call with the customer service, I found out that they issued me a credit on the account, which I will no longer use. What a big waste of time and money!
- Returns delays
- Shipping practices
Preferred solution: Let the company propose a solution
User's recommendation: Not to waste money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Indiana
Return label not received
Hesperia, California
Defective product
About
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Rue La La is a large invitation only online store of brand apparel and accessories. It was launched in April, 2008. Its headquarters is based in Boston, Massachusetts, United States of America. Rue La La offers a wide selection of brand apparel and fashion accessories for women, men, and children. Home and travel products are also available. Members can shop brand name sale boutiques being open for 48 hours only. Membership is free but by invitation only. The company has over 600 employees. Rue La La accepts all major US credit cards including Visa, Mastercard, Discover, and American Express. Customer service department is available by phone, e-mail, or fax during normal business hours.
Rue La La is ranked 323 out of 3768 in E-commerce category
USA
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